New accounts get Ghost Pass free for 1 day — it activates when you sign in to the launcher, with the full catalog and no payment required.
Last updated: 17/07/2026
This policy describes when Ghost Games will issue a refund for Ghost Pass and individual game purchases. It exists alongside, and does not replace, any statutory refund rights you may have under the law of your country.
Ghost Pass is a one-time payment that grants catalog access for a fixed period you choose at checkout. It does not renew automatically and no further charge occurs when the period ends — there is nothing to "cancel" in the traditional subscription sense, only a decision to purchase another period or not.
You may request a refund within 48 hours of purchase, provided you have not signed in to the catalog or launched any game through the desktop client during that period. Once a first sign-in or game launch is recorded on your account, the purchase is considered used and becomes non-refundable, except where the refund is due to a technical error attributable to Ghost Games.
Individual purchases grant lifetime access to a single title and follow the same eligibility window as Ghost Pass: refundable only if the game has not been launched or downloaded within 48 hours of purchase.
We do not issue refunds for access lost or restricted because of your own violation of these Terms or the User Agreement (including cheating, tampering with the desktop client, or unauthorized credential sharing), nor for dissatisfaction with a game's content, performance, or system requirements once the 48-hour window and usage condition above have passed. Where a shared Steam account becomes unavailable due to an action by Steam or a publisher that is not caused by you, we will first attempt to restore access rather than issue a refund, consistent with Section 4 of our Terms.
To request a refund, contact us through the channels listed on the Contact page, including the email address associated with your account, the order or transaction identifier, and the reason for the request.
Approved refunds are issued to the same payment method used for the original purchase (Stripe for card payments, NOWPayments for cryptocurrency) and are typically processed within 5 to 10 business days, though cryptocurrency refunds can take longer depending on network conditions.